Privacy Policy

This Privacy Policy explains how Sales Training London (“we”, “us”, “our”, or “the Company”) collects, uses, and protects your personal information when you visit our website, submit an enquiry, or engage our sales training services.

We are committed to handling your data securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you confirm that you have read and understood this policy. If you do not agree, you should not use our website or submit your information.

Who We Are

Sales Training London provides sales training, coaching, and performance programmes for individuals and organisations across the United Kingdom.

Business Name: Sales Training London
Website:https://salestraininglondon.co.uk/
Registered Address: 1st floor, 22 York Buildings, London WC2N 6JU, UK
Email: info@pearllemongroup.com
UK: +442071833436

We act as the Data Controller for the personal data you provide. This means we determine how and why your data is processed.

Information We Collect

We collect information directly from you, automatically through our website, and occasionally from third parties.

Information You Provide

Personal Data

When you submit an enquiry, book a call, or engage our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company name and role
  • Details about your sales team, objectives, or requirements
  • Billing and payment information (processed securely via third-party providers)
  • Any correspondence or feedback you provide

Information Collected Automatically

When you visit our website, we may collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Traffic source or referral links
  • Cookie and analytics data

This information supports website performance, security, and user experience improvements.

Information from Third Parties

We may receive limited information from:

  • CRM systems or booking tools
  • Advertising platforms such as Google Ads or LinkedIn
  • Payment processors confirming transactions

We only collect data necessary to deliver our services and manage client relationships.

How We Use Your Information

We use your data for legitimate business purposes, including:

  • Delivering services
    Processing bookings, scheduling training, and managing delivery
  • Communication
    Responding to enquiries, confirming sessions, and providing updates
  • Service improvement
    Reviewing feedback and improving training delivery
  • Marketing (with consent)
    Sending relevant updates, offers, or insights
  • Legal and financial compliance
    Maintaining records for tax, accounting, and regulatory purposes
  • Website performance
    Monitoring usage patterns to improve functionality

We do not use your information for unrelated purposes.

Legal Basis for Processing

Under UK GDPR, we process data based on:

  • Contractual necessity
    To deliver agreed services
  • Consent
    For marketing communications
  • Legal obligation
    To meet regulatory and financial requirements
  • Legitimate interest
    To manage operations, improve services, and maintain security

You may withdraw consent for marketing at any time.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyse usage.

Types of Cookies

  • Essential cookies
    Required for website operation
  • Analytics cookies
    Used to track visitor behaviour and performance
  • Preference cookies
    Store user settings
  • Marketing cookies
    Support advertising and campaign tracking

You can manage or disable cookies through your browser settings.

Data Retention

We retain personal data only as long as necessary:

  • Client and financial records: up to 7 years
  • Enquiry data: up to 24 months
  • Marketing data: until you unsubscribe

When data is no longer required, it is securely deleted or anonymised.

Sharing Your Information

We do not sell or trade your personal data.

We may share it with trusted third parties where necessary, including:

  • Payment processors
  • CRM and cloud storage providers
  • Email and marketing platforms
  • Professional advisors (legal, tax, accounting)

All third parties are required to comply with UK data protection standards.

International Data Transfers

Some service providers may store data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards, including:

  • Transfers to countries with adequate protection standards
  • Use of approved contractual clauses

Your data remains protected to UK regulatory standards.

Data Security

We apply appropriate technical and organisational measures to protect your data, including:

  • Encrypted data transmission (SSL)
  • Restricted access to authorised personnel
  • Secure cloud storage systems
  • Regular system updates and monitoring

While no system is completely secure, we continuously review our practices.

Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion where applicable
  • Object to certain processing
  • Request data transfer
  • Withdraw marketing consent

To exercise your rights, contact us at [Insert Contact Email]. We will respond within one month.

Marketing Communications

We only send marketing communications if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not share your details with third parties for marketing without your consent.

External Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. You should review their policies before sharing personal data.

Children’s Privacy

Our services are intended for individuals aged 18 and over.

We do not knowingly collect data from minors. If this occurs, please contact us so the data can be removed.

Updates to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website with the updated date. Continued use of our services indicates acceptance of any changes.

Contact Information

If you have any questions about this Privacy Policy or your data:

Sales Training London
Address: 1st floor, 22 York Buildings, London WC2N 6JU, UK
Email: info@pearllemongroup.com
UK: +442071833436

We aim to respond to all enquiries within five business days.