Terms and Conditions of Service

These Terms and Conditions (“Terms”) govern the use of services provided by Sales Training London (“we”, “us”, “our”, or “the Company”).By booking a call, purchasing a training programme, or engaging any of our services, you (“the Client”, “you”, “your”) agree to be bound by these Terms.If you do not agree with any part of these Terms, you should not proceed with booking or using our services.

Sales Training London provides sales training, coaching, and performance improvement programmes for individuals, teams, and organisations across the United Kingdom.Business Name: Sales Training LondonWebsite:https://salestraininglondon.co.uk/Registered Address: 1st floor, 22 York Buildings, London WC2N 6JU, UKEmail: info@pearllemongroup.comUK: +442071833436These Terms apply to all services delivered under the Sales Training London brand.

We provide sales training and related services, including but not limited to:All services are delivered based on the agreed scope, objectives, and timelines outlined in written proposals or confirmations.

• In-person sales training workshops
• Virtual sales training sessions
• One-to-one and group coaching
• Sales process audits and performance reviews
• Sales playbook development
• Ongoing coaching and advisory support

A booking is confirmed only when:Once confirmed, these Terms form a binding agreement between both parties.

• A written proposal or agreement has been accepted by the Client, and
• Payment or deposit has been received where applicable

Provisional bookings may be held for a limited period, typically up to 7 days. If confirmation or payment is not received within this period, the booking may be released.

All fees are quoted in GBP (£) and may be subject to VAT where applicable.

A deposit may be required to secure training dates. This is typically between 30% and 50% of the total fee, depending on the scope of work.Deposits are non-refundable once the booking is confirmed.

Full payment must be made prior to delivery unless otherwise agreed in writing. For ongoing engagements, payment schedules will be defined in the agreement.

We accept:

• Bank transfer
• Credit or debit card
• Invoice payments for approved corporate clients

Late payments may result in:Continued non-payment may result in termination of the agreement and recovery action.

• Delayed delivery of services
• Suspension of ongoing work
• Administrative fees were applicable

Requests to reschedule must be made at least 7 days in advance. We will accommodate changes where possible, subject to availability.Changes made within 7 days may incur additional fees.

If we are unable to deliver services due to unforeseen circumstances, we will:We are not liable for any additional costs incurred by the Client.

• Provide as much notice as possible
• Offer rescheduling options or a full refund of payments made

The Client agrees to:Failure to meet these responsibilities may impact delivery outcomes and does not entitle the Client to refunds.

• Provide accurate information regarding objectives, team size, and requirements
• Ensure attendance and participation of relevant team members
• Provide access to necessary systems (CRM, call recordings, etc.) where applicable
• Maintain a professional environment during training sessions
• Communicate any changes in advance

We deliver training based on agreed objectives and methodologies.While we apply structured frameworks and performance-based approaches, results depend on factors including:We do not guarantee specific revenue outcomes or performance increases.

• Team participation and engagement
• Implementation of training methods
• Internal management and follow-through
• Market conditions and sales environment

All materials provided during training, including:remain the intellectual property of Sales Training London.Clients are granted a non-transferable licence to use these materials internally. Materials may not be reproduced, distributed, or shared externally without written permission.

• Sales frameworks
• Playbooks
• Training documents
• Recorded sessions

Both parties agree to maintain confidentiality regarding:This obligation continues after the completion of services.

• Business operations
• Sales data and performance metrics
• Client and customer information
• Training materials and methodologies

We comply with the UK GDPR and the Data Protection Act 2018.Any personal or business data shared during the engagement will be used solely for:We do not sell or share data with third parties without a lawful basis.

• Delivering services
• Managing communication
• Improving training delivery

Sales Training London maintains appropriate business insurance.We are not liable for:Our total liability is limited to the amount paid for the services in question.

• Indirect or consequential losses
• Loss of revenue, profit, or business opportunities
• Outcomes resulting from failure to implement training

We are not responsible for delays or failure to perform due to events beyond our control, including:In such cases, we will make reasonable efforts to reschedule services.

• Severe weather or travel disruption
• Illness or emergency
• Government restrictions
• Technical failures or platform outages

If you are dissatisfied with any aspect of our service:We will review and respond within 14 days.Both parties agree to attempt resolution through discussion before pursuing legal action.

• Notify us during or immediately after delivery, where possible
• Submit formal complaints in writing within 7 days

These Terms are governed by the laws of England and Wales.Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms at any time.Updates take effect upon publication on our website. Continued use of our services constitutes acceptance of the revised Terms.

These Terms, along with any written proposal or agreement, represent the full agreement between both parties.No other verbal or written terms apply unless agreed in writing.

For any questions regarding these Terms:Sales Training LondonAddress: 1st floor, 22 York Buildings, London WC2N 6JU, UKEmail: info@pearllemongroup.comUK: +442071833436